Shipping Policy – Donald and Dolphin Properties LLC

Your Questions, Answered

At Donald and Dolphin Properties LLC, we understand that you may have questions about our products, ordering process, shipping, returns, and more. We have compiled this comprehensive list of frequently asked questions to provide you with quick and clear answers. If you cannot find the information you are looking for here, please do not hesitate to contact our customer service team. We are here to help!

1. About Our Products

1.1 What are essential oils?

Essential oils are concentrated, volatile plant extracts obtained through steam distillation, cold pressing, or other extraction methods. They capture the natural aroma, flavor, and therapeutic properties of the plant from which they are derived. Our 24Care essential oils are 100% pure and natural, free from synthetic additives, fillers, or adulterants.

1.2 Are your essential oils 100% pure?

Yes. All 24Care essential oils are 100% pure, natural, and therapeutic grade. We never use synthetic additives, fillers, or adulterants. Each batch is rigorously tested for purity, potency, and safety to ensure that you receive only the highest quality products.

1.3 Where do your essential oils come from?

We source our essential oils from trusted growers and distillers around the world, including India, Vietnam, and other regions known for their botanical excellence. We work directly with our suppliers to ensure that all raw materials are sustainably sourced and of the highest quality.

1.4 Are your products safe for children and pets?

Our essential oils are highly concentrated and should be used with caution around children and pets. For children, we recommend using essential oils in a diffuser at low concentrations and always under adult supervision. For pets, we recommend consulting a veterinarian before using essential oils, as some oils may be harmful to certain animals.

We do offer a specialized baby-safe antibacterial spray formulated with gentle essential oils that are safe for use around infants and young children.

1.5 Can I ingest your essential oils?

Our essential oils are intended for aromatherapy and external use only, unless otherwise specified on the product label. We do not recommend ingesting essential oils unless under the guidance of a qualified healthcare professional. Some essential oils can be toxic if ingested improperly.

1.6 How should I store my essential oils?

To preserve the quality and potency of your essential oils, we recommend:

Storing them in a cool, dry place away from direct sunlight
Keeping them in their original dark glass bottles to protect from light
Ensuring the caps are tightly closed when not in use
Keeping them out of reach of children and pets

1.7 How long do essential oils last?

When stored properly, most essential oils have a shelf life of 2–5 years. Citrus oils (such as Lemon, Sweet Orange, and Grapefruit) tend to have a shorter shelf life of 1–2 years, while woody and resinous oils (such as Cedarwood and Frankincense) can last longer. Always check the expiration date on your product label.

1.8 What is a hanging diffuser bottle?

Our hanging diffuser bottles are innovative, compact glass bottles filled with 7ml of essential oil. They feature a wooden cap that absorbs the oil and gradually releases its fragrance into the surrounding environment. These bottles are perfect for use in cars, closets, offices, gym bags, and other small spaces. The fragrance can last for several weeks, depending on usage.

1.9 How do I use the hanging diffuser bottle?

Using our hanging diffuser bottle is simple:

Unscrew the wooden lid
Remove the white plastic cap
Puncture 4–6 holes in the plastic cap (we recommend starting with fewer holes and gradually increasing)
Replace the plastic cap and screw the wooden lid back on
Turn the bottle upside down to allow the essential oil to drip into the wooden cap
Stop when you see the wood becoming wet
Hang the bottle wherever you want—in your car, closet, office, or any small space

1.10 What are your antibacterial room sprays?

Our 24Care antibacterial room sprays are natural, plant-based sprays that effectively eliminate odors and kill bacteria without harsh chemicals. They are available in a variety of fragrances, including Peppermint, Lavender, Sweet Grapefruit, Cinnamon, Lemongrass, and Java Lemongrass. We also offer specialized formulations for babies, shoe deodorizing, and mosquito repellent.

1.11 How do I use the antibacterial room spray?

Simply shake the bottle well before use, then spray into the air, onto surfaces, or onto fabrics as needed. Our sprays are safe for use in homes, offices, cars, and other spaces. For specific usage instructions, please refer to the product label.

1.12 Are your products organic?

Our essential oils are derived from natural plant sources, and we prioritize working with growers who use sustainable and responsible farming practices. While not all of our products are certified organic, we are committed to providing the purest, highest quality essential oils available.

2. Ordering and Payment

2.1 How do I place an order?

Placing an order on our website is easy:

Browse our product selection and add items to your cart
Click on the cart icon to review your selections
Click “Proceed to Checkout”
Enter your shipping information
Select your preferred payment method
Enter your payment details
Review your order and click “Place Order”

You will receive an order confirmation via email shortly after placing your order.

2.2 What payment methods do you accept?

We accept the following payment methods:

Visa, Mastercard, American Express, and Discover credit and debit cards
Apple Pay
Google Pay

All payments are processed securely through Stripe, a PCI Service Provider Level 1 certified payment processor.

2.3 Is it safe to enter my payment information on your website?

Yes. Our website uses SSL encryption technology to protect your data during transmission. Your payment is processed through Stripe, which meets the highest security standards for handling credit card information. We do not store your credit card details on our servers.

2.4 Will I be charged sales tax?

Sales tax may be applied to orders shipped to certain states in accordance with applicable tax laws. The tax amount, if any, will be calculated and displayed during checkout before you complete your purchase.

2.5 Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we can modify or cancel it. If it has already been shipped, you will need to follow our standard return process once you receive the item.

2.6 What if my payment is declined?

If your payment is declined, please:

Verify that you have entered your card information correctly
Ensure that your card has sufficient funds available
Check that your card has not expired
Contact your bank or card issuer to confirm that your card is enabled for online and/or international transactions
Try using a different payment method

If the issue persists, please contact us for assistance.

2.7 Do you offer gift cards or store credit?

Yes, we offer store credit as an alternative to refunds. Store credit is issued immediately upon approval of your return and never expires. We currently do not offer physical gift cards, but you can purchase products as gifts and have them shipped directly to the recipient.

3. Shipping and Delivery

3.1 Where do you ship?

We ship to addresses within the United States and to many international destinations. For a complete list of countries we ship to, please refer to our Shipping Policy or contact us.

3.2 How much does shipping cost?

Shipping costs vary depending on your location, the weight of your order, and the shipping method selected. Shipping costs are calculated and displayed during checkout before you complete your purchase. We offer free shipping on orders over a certain amount—please check our website for current promotions.

3.3 How long does shipping take?

Shipping times vary depending on your location and the shipping method selected. For domestic orders within the United States, delivery typically takes 3–7 business days. International orders may take 7–21 business days depending on the destination and customs clearance. Please note that these are estimates and not guaranteed.

3.4 Can I track my order?

Yes. Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

3.5 What if my package is lost or damaged?

If your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue. We recommend using a trackable shipping method for returns to ensure that your package can be located if issues arise.

3.6 Do you ship internationally?

Yes, we ship internationally to many countries around the world. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Delivery times for international orders may vary depending on customs clearance.

3.7 What if I provided an incorrect shipping address?

If you provided an incorrect shipping address, please contact us as soon as possible. If your order has not yet been shipped, we can update the address. If it has already been shipped, we cannot guarantee that we can intercept the package. If the package is returned to us due to an incorrect address, you may be responsible for additional shipping costs to resend the order.

4. Returns and Refunds

4.1 What is your return policy?

We offer a 30-Day Satisfaction Guarantee on all purchases. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order. Please refer to our Refund and Return Policy for complete details on eligibility, timelines, and procedures.

4.2 Can I return opened essential oils?

Due to the nature of essential oils and the importance of maintaining their purity, we cannot accept returns of opened essential oil bottles. The tamper-evident seal must remain intact and unbroken for a return to be eligible.

4.3 How do I start a return?

To start a return, please contact us by email at thuongwork@gmail.com or by phone at +84702234723. Provide your order number and reason for return, and we will guide you through the process. Please do not send returns without first obtaining a Return Authorization Number.

4.4 Who pays for return shipping?

For customer-initiated returns (change of mind), you are responsible for return shipping costs.
For damaged, defective, or wrong items, we will cover the cost of return shipping.

4.5 How long does it take to get a refund?

After we receive your return, we will inspect it within 3–5 business days. Once approved, refunds are processed within 5–7 business days. Please allow an additional 3–5 business days for the refund to appear in your account. Total time is typically 8–12 business days.

4.6 What if my item arrives damaged?

If your item arrives damaged, please contact us within 7 days of receiving your order. Provide your order number, a description of the damage, and photos of the damaged item and packaging. We will arrange for a replacement or refund at no additional cost to you.

4.7 Can I exchange an item?

Yes, we offer exchanges. Contact us to initiate an exchange. If the exchange is due to our error, we will cover all shipping costs. If it is due to customer preference, you are responsible for return shipping costs.

5. Account and Website

5.1 Do I need to create an account to place an order?

No, you can check out as a guest without creating an account. However, creating an account offers several benefits, including:

Faster checkout with saved shipping and payment information
Easy access to your order history
Ability to track your orders
Exclusive offers and promotions

5.2 How do I create an account?

To create an account, click on the “Account” or “Sign Up” link at the top of our website. Fill in your name, email address, and password, then click “Create Account.” You will receive a confirmation email to verify your account.

5.3 I forgot my password. What should I do?

If you forgot your password, click on the “Forgot Password” link on the login page. Enter your email address, and we will send you a password reset link. Follow the instructions in the email to create a new password.

5.4 How do I update my account information?

To update your account information, log in to your account and navigate to your account settings. From there, you can update your name, email address, password, shipping addresses, and payment methods.

5.5 How do I delete my account?

If you wish to delete your account, please contact us at thuongwork@gmail.com. We will process your request within 30 days. Please note that deleting your account will remove your order history and saved information, and you will not be able to recover this data.

6. Product Safety and Usage

6.1 Are essential oils safe?

Essential oils are generally safe when used properly. However, they are highly concentrated and should be used with caution. We recommend:

Diluting essential oils with a carrier oil before topical application
Performing a patch test before using a new oil on your skin
Avoiding contact with eyes, ears, and mucous membranes
Keeping essential oils out of reach of children and pets
Consulting a healthcare professional if you are pregnant, nursing, or have a medical condition

6.2 Can I use essential oils on my skin?

Yes, but essential oils should always be diluted with a carrier oil (such as coconut oil, jojoba oil, or almond oil) before topical application. Undiluted essential oils can cause skin irritation or sensitization. We recommend a dilution ratio of 3–5 drops of essential oil per teaspoon of carrier oil for adults.

6.3 Can I use essential oils in a diffuser?

Yes. Essential oils are commonly used in diffusers for aromatherapy. Add 3–5 drops of essential oil to your diffuser along with water (if required), and enjoy the fragrance. Always follow the manufacturer’s instructions for your specific diffuser model.

6.4 Are essential oils safe during pregnancy?

Some essential oils are safe during pregnancy, while others should be avoided. We recommend consulting a qualified healthcare professional or aromatherapist before using any essential oil during pregnancy. Oils that are generally considered safe include Lavender, Sweet Orange, and Chamomile, but always seek professional guidance.

6.5 Can I use essential oils on my pets?

Essential oils can be toxic to pets, especially cats and dogs. Some oils, such as Tea Tree, Peppermint, and Eucalyptus, can be particularly harmful. We strongly recommend consulting a veterinarian before using any essential oils around your pets.

6.6 What is a carrier oil?

A carrier oil is a vegetable-based oil used to dilute essential oils before topical application. Carrier oils help “carry” the essential oil onto the skin and reduce the risk of irritation. Common carrier oils include coconut oil, jojoba oil, almond oil, grapeseed oil, and olive oil.

6.7 Can I use essential oils in cooking?

Some essential oils are food-grade and can be used in cooking, but not all essential oils are safe for ingestion. We do not recommend using our essential oils for culinary purposes unless specifically indicated on the product label. Always consult a qualified professional before ingesting essential oils.

6.8 What should I do if I have an adverse reaction?

If you experience an adverse reaction to an essential oil, stop using it immediately. For skin irritation, wash the affected area with mild soap and water. If irritation persists or if you experience difficulty breathing, swelling, or other severe symptoms, seek medical attention immediately.

7. Sustainability and Ethics

7.1 Are your products sustainably sourced?

Yes. We are committed to sustainability and work directly with growers and distillers who share our commitment to environmentally responsible practices. We prioritize partnerships with suppliers who use sustainable farming methods and fair trade practices.

7.2 Are your products cruelty-free?

Yes. Our products are cruelty-free. We do not test our products on animals, and we require our suppliers to adhere to the same standard.

7.3 Is your packaging recyclable?

We strive to use packaging that is as environmentally friendly as possible. Our glass bottles are recyclable, and we encourage our customers to recycle packaging materials responsibly.

8. Promotions and Discounts

8.1 Do you offer discounts for bulk orders?

Yes, we offer discounts for wholesale and bulk orders. If you are interested in purchasing our products in large quantities for resale, corporate gifts, or other purposes, please contact us for a customized quote.

8.2 Do you have a loyalty program?

We value our loyal customers and occasionally offer exclusive promotions and discounts to our email subscribers and account holders. Sign up for our newsletter to stay informed about upcoming promotions.

8.3 How do I apply a coupon code?

During checkout, you will see a field labeled “Coupon Code” or “Promo Code.” Enter your code in this field and click “Apply” to see the discount reflected in your total. Please note that some promotions may have restrictions or expiration dates.

8.4 Can I combine multiple promotions?

Unless otherwise specified, promotions and coupon codes cannot be combined. Only one discount code can be applied per order.

9. Wholesale and Partnership

9.1 Do you offer wholesale pricing?

Yes, we offer wholesale pricing for retailers, spas, wellness centers, and other businesses. If you are interested in becoming a wholesale partner, please contact us at thuongwork@gmail.com for more information.

9.2 Can I become a distributor?

We are always looking for reliable distributors to help us expand our reach. If you are interested in becoming a distributor, please contact us to discuss the requirements and opportunities.

9.3 Do you accept affiliate partnerships?

Yes, we welcome affiliate partnerships. If you are a blogger, influencer, or content creator interested in promoting our products, please contact us to learn more about our affiliate program.

10. Contact and Support

10.1 How do I contact customer service?

You can reach our customer service team by:

Email: thuongwork@gmail.com
Phone: +84702234723
Contact Form: Available on our website at https://dondo.store/

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Central Standard Time.

10.2 How quickly will I receive a response?

We aim to respond to all inquiries within 24 hours. In many cases, you can expect a response much sooner. During peak periods, response times may be slightly longer.

10.3 What information should I include when contacting you?

To help us serve you more efficiently, please include:

Your full name
Order number (if applicable)
A clear description of your inquiry or issue

10.4 Can I contact you outside of business hours?

Yes. You can send us an email or use our online contact form at any time. We monitor our email regularly and will respond as soon as possible during business hours.

11. Technical Issues

11.1 The website is not loading properly. What should I do?

If you are experiencing issues with our website, please try:

Refreshing your browser
Clearing your browser’s cache and cookies
Using a different browser or device
Checking your internet connection

If the issue persists, please contact us and provide details about the problem, including any error messages you received.

11.2 I did not receive a confirmation email. What should I do?

If you did not receive an order confirmation or shipping confirmation email, please:

Check your spam or junk email folder
Verify that you entered the correct email address during checkout
Contact us to confirm that your order was processed

11.3 How do I unsubscribe from marketing emails?

To unsubscribe from our marketing emails, click the “Unsubscribe” link at the bottom of any marketing email you receive from us. You can also contact us directly and request to be removed from our mailing list.

12. Legal and Compliance

12.1 Are your products FDA approved?

Essential oils are classified as cosmetics or dietary supplements by the FDA. While we adhere to strict quality control standards and good manufacturing practices, our products are not FDA approved. We recommend consulting a healthcare professional before using any product for therapeutic purposes.

12.2 What is your privacy policy?

We take your privacy seriously. Our Privacy Policy explains how we collect, use, and protect your personal information. You can read the full policy on our website at https://dondo.store/.

12.3 What are your Terms and Conditions?

Our Terms and Conditions govern your use of our website and purchase of our products. You can read the full terms on our website at https://dondo.store/.

12.4 Do you comply with consumer protection laws?

Yes. We are committed to complying with all applicable consumer protection laws and regulations. Our Refund and Return Policy, Shipping Policy, and other policies are designed to protect your rights as a consumer.

13. General Questions

13.1 What does “24Care” mean?

“24Care” is our brand name, reflecting our commitment to caring for your wellness 24 hours a day, 7 days a week. We are dedicated to providing you with natural products that support your health and well-being around the clock.

13.2 Where is your company located?

Donald and Dolphin Properties LLC is headquartered at:
117 S Lexington Street Ste 100
Harrisonville, MO 64701
United States

13.3 What are your business hours?

Our business hours are Monday through Friday, 9:00 AM to 6:00 PM Central Standard Time. Our website is available 24/7 for browsing, ordering, and contacting us.

13.4 Do you have a physical store?

Currently, we operate exclusively online through our website at https://dondo.store/. This allows us to offer competitive pricing and serve customers across the United States and internationally.

13.5 Can I visit your headquarters?

Our headquarters is primarily an administrative and fulfillment center. We do not have a retail storefront. If you need to send correspondence or returns, please use our mailing address. For business inquiries, please contact us to schedule an appointment.

13.6 How can I stay updated on new products and promotions?

The best way to stay updated is to subscribe to our newsletter. You can also follow us on social media and check our website regularly for new product announcements and special offers.

13.7 Do you offer product samples?

We occasionally offer samples with orders or as part of promotional campaigns. If you are interested in sampling our products, please check our website for current offers or contact us for more information.

14. Essential Oil-Specific Questions

14.1 What is Lemon Eucalyptus essential oil used for?

Lemon Eucalyptus essential oil is commonly used as a natural insect repellent, for reducing fever, and as a disinfectant. It has a fresh, citrusy aroma and is known for its antibacterial and anti-inflammatory properties.

14.2 What is Sweet Grapefruit essential oil used for?

Sweet Grapefruit essential oil is popular for deodorizing, mood enhancement, and supporting weight loss efforts. Its uplifting scent can help reduce stress and improve mental clarity.

14.3 What is Lavender essential oil used for?

Lavender essential oil is one of the most versatile oils, used for reducing stress and anxiety, improving sleep quality, and soothing skin irritations. Its calming aroma makes it a favorite for relaxation.

14.4 What is Peppermint essential oil used for?

Peppermint essential oil is known for its invigorating and cooling properties. It is commonly used for relieving headaches, improving focus and energy, and soothing digestive discomfort.

14.5 What is Tea Tree essential oil used for?

Tea Tree essential oil is renowned for its powerful antibacterial and antifungal properties. It is commonly used for treating acne, soothing skin irritations, and supporting immune health.

14.6 What is Rosemary essential oil used for?

Rosemary essential oil is often used for improving memory and concentration, reducing hair loss, and relieving muscle pain. Its stimulating aroma can help enhance mental clarity.

14.7 What is Cinnamon essential oil used for?

Cinnamon essential oil is known for its warm, comforting aroma and powerful antibacterial properties. It is commonly used for deodorizing, relieving pain, and creating a cozy atmosphere.

14.8 What is Lemongrass essential oil used for?

Lemongrass essential oil is popular for purifying the air, repelling mosquitoes, and relieving cold symptoms. Its fresh, citrusy scent is both uplifting and refreshing.

15. Still Have Questions?

15.1 We Are Here to Help

If you have a question that is not answered in this FAQ, please do not hesitate to contact us. Our knowledgeable and friendly customer service team is here to assist you.

15.2 Contact Information

Email: thuongwork@gmail.com
Phone: +84702234723
Address: 117 S Lexington Street Ste 100, Harrisonville, MO 64701, United States
Website: https://dondo.store/

We look forward to serving you and helping you discover the many benefits of natural wellness products.

Donald and Dolphin Properties LLC – Pure Wellness, Naturally.