Contact us

We Are Here to Help You

At Donald and Dolphin Properties LLC, we believe that exceptional customer service is the cornerstone of a successful business. We are committed to providing you with the support you need to make informed purchasing decisions, resolve any issues quickly, and ensure that your experience with our 24Care brand is nothing short of excellent.

Whether you have questions about our products, need assistance with your order, or simply want to learn more about how essential oils can enhance your well-being, we are here to help. Our dedicated customer service team is knowledgeable, responsive, and ready to assist you in any way we can.

How to Reach Us

We understand that different customers prefer different methods of communication. That is why we offer multiple ways to get in touch with us. Choose the option that works best for you.

Email Support

For general inquiries, product questions, order assistance, or any other concern, please feel free to email us. Our team aims to respond to all emails within 24 hours, often much sooner.

Email Address: thuongwork@gmail.com

When contacting us via email, please include:

  • Your full name

  • Order number (if applicable)

  • A clear description of your inquiry

This helps us serve you more efficiently and ensures that your issue is directed to the appropriate team member.

Phone Support

For urgent matters or if you prefer to speak with a representative directly, you can reach us by phone. Our phone lines are open during regular business hours, and we are always happy to assist you.

Phone Number: +84702234723

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Standard Time)

Please note that our phone lines may be busier during peak hours. If you reach our voicemail, please leave a detailed message with your name, phone number, and inquiry, and we will return your call as soon as possible.

Physical Address

If you need to send correspondence, returns, or other physical mail, please use our official company address.

Mailing Address:
Donald and Dolphin Properties LLC
117 S Lexington Street Ste 100
Harrisonville, MO 64701
United States

Important: Please contact us before sending any returns to ensure that your return is properly processed. See our Refund and Return Policy for complete details on the return process.

Online Contact Form

For your convenience, we also offer a simple online contact form. Fill out the form with your name, email address, subject, and message, and our team will get back to you as quickly as possible.

The online contact form is available 24/7, even outside of our regular business hours. This is a great option if you need to reach us after hours or if you prefer to submit your inquiry in writing.

Website: https://dondo.store/

Why Contact Us?

We are here to assist you with a wide range of needs. Here are some of the most common reasons customers reach out to us:

Product Questions

  • Ingredient Information: Have questions about what goes into our essential oils? We provide detailed information about our sourcing, production, and testing processes.

  • Usage Guidelines: Unsure about the best way to use a particular essential oil? Our team can provide expert guidance on safe and effective usage.

  • Product Recommendations: Not sure which product is right for you? We can help you choose based on your needs and preferences.

Order Assistance

  • Order Status: Track your order and get updates on shipping and delivery.

  • Modify or Cancel Orders: Need to change your order after placing it? Contact us as soon as possible, and we will do our best to accommodate your request.

  • Payment Issues: Experiencing issues with payment? Our team can help troubleshoot and resolve any payment problems.

Returns and Refunds

  • Return Requests: If you are not completely satisfied with your purchase, we are here to help. Contact us to initiate a return or exchange.

  • Refund Status: Check on the status of your refund.

  • Return Policy Questions: Have questions about our refund and return policy? We can provide clarification and guidance.

Technical Support

  • Website Issues: Experiencing problems navigating our website or placing an order? We can provide technical support.

  • Account Issues: Need help with your account, including password resets or updating your information.

General Inquiries

  • Partnership Opportunities: Interested in becoming a distributor, wholesaler, or retail partner? We are always open to exploring new partnerships.

  • Media Inquiries: Members of the press, bloggers, and influencers can contact us for more information about our products and brand.

  • Feedback and Suggestions: We value your feedback and are always looking for ways to improve. Share your thoughts with us, and we will take them to heart.

Our Commitment to Customer Service

At Donald and Dolphin Properties LLC, we believe that our relationship with you does not end when you receive your order. We are committed to your satisfaction at every stage of your journey with us.

Knowledgeable Support

Our team receives ongoing training to ensure they have the most up-to-date information about our products, ingredients, and industry best practices. When you contact us, you can expect to speak with someone who understands our products and can provide accurate, helpful advice.

Fast Response Times

We know that you do not want to wait for answers. Our team works diligently to respond to all inquiries as quickly as possible. We aim to reply to emails within 24 hours and to resolve phone inquiries promptly.

Empathetic and Respectful Service

We treat every customer with respect and empathy. We understand that you may have questions, concerns, or issues, and we approach every interaction with patience and a genuine desire to help.

Resolution-Oriented

If you are experiencing a problem, we are not satisfied until you are satisfied. We are committed to finding solutions that work for you, whether that means replacing a product, issuing a refund, or providing additional information.

Frequently Asked Questions About Contacting Us

How quickly will I receive a response to my email?

We aim to respond to all emails within 24 hours. In many cases, you can expect a response much sooner.

What are your business hours?

Our phone lines are open Monday through Friday, from 9:00 AM to 6:00 PM Central Standard Time. Our online contact form and email are available 24/7.

Can I place an order by phone?

Currently, we do not accept orders by phone. All orders must be placed through our website at https://dondo.store/. However, if you are experiencing difficulty placing an order online, our team can provide assistance and guidance.

What if I have an urgent issue outside of business hours?

If you have an urgent issue outside of business hours, we recommend sending us an email at thuongwork@gmail.com. We monitor our email regularly and will respond as soon as possible. For truly urgent matters, please leave a detailed voice message, and we will return your call at the earliest opportunity.

How can I request a return or refund?

To request a return or refund, please contact us by email or phone. We will guide you through the process and provide you with a return authorization number and instructions. Please do not send returns without contacting us first.

Social Media and Online Presence

In addition to our website and direct contact methods, we are active on social media. Follow us for news, product updates, special promotions, and wellness tips.

We welcome your engagement on social media and strive to respond to comments and messages in a timely manner.

Our Global Reach

Although we are headquartered in Harrisonville, Missouri, our products are enjoyed by customers across the United States and around the world. We ship internationally and are proud to serve a diverse global customer base.

Domestic Shipping (United States)

We offer fast, reliable shipping to all 50 states. Our efficient logistics network ensures that your order arrives quickly and in excellent condition.

International Shipping

We also ship internationally to many countries around the world. We work with trusted international shipping partners to ensure that your order reaches you safely and efficiently, regardless of your location.

If you have questions about shipping to your country, please contact us, and we will be happy to provide more information.

Security and Privacy

When you contact us, your privacy is important. We take steps to protect your personal information and ensure that your interactions with us are secure.

Secure Communications

Any information you provide to us through our website, email, or phone is handled with care. We use industry-standard encryption to protect your data during transmission.

Privacy Policy

For complete details on how we collect, use, and protect your information, please review our Privacy Policy. We are committed to transparency and will never share your information with third parties without your consent.

Join the 24Care Community

We invite you to become part of the growing 24Care community. Whether you are a seasoned essential oil user or just beginning your wellness journey, you will find a welcoming community of like-minded individuals who share your commitment to natural health and well-being.

Subscribe to Our Newsletter

Stay up to date with the latest news, product releases, and exclusive promotions by subscribing to our newsletter. We respect your privacy and will never share your email address with third parties.

Follow Us Online

Connect with us online to stay engaged with our brand and community. We share wellness tips, product information, and updates on our latest offerings.

We Value Your Feedback

Your feedback is invaluable to us. It helps us understand what we are doing well and where we can improve. If you have a suggestion, concern, or compliment, we want to hear from you.

Please do not hesitate to share your thoughts with us. We read every message and take your feedback seriously.

In-Person Inquiries

While we primarily operate online, our headquarters are located in Harrisonville, Missouri. If you have a substantial business inquiry or would like to discuss partnership opportunities in person, please contact us to schedule an appointment.

Address:
Donald and Dolphin Properties LLC
117 S Lexington Street Ste 100
Harrisonville, MO 64701
United States

Contact Information Summary

For your convenience, here is a quick summary of our contact information:

Contact Method Details
Email thuongwork@gmail.com
Phone +84702234723
Address 117 S Lexington Street Ste 100, Harrisonville, MO 64701, United States
Website https://dondo.store/
Business Hours Monday – Friday, 9:00 AM – 6:00 PM (Central Standard Time)

Final Words

Thank you for taking the time to learn more about Donald and Dolphin Properties LLC and our 24Care brand. We are honored to be a part of your wellness journey and look forward to serving you.

Whether you have a question, a concern, or just want to say hello, we are here for you. Do not hesitate to reach out—we would love to hear from you.

Donald and Dolphin Properties LLC – Pure Wellness, Naturally.

Contact Information:

  • Email: thuongwork@gmail.com

  • Phone: +84702234723

  • Address: 117 S Lexington Street Ste 100, Harrisonville, MO 64701, United States

  • Website: https://dondo.store/