Terms and Conditions – Donald and Dolphin Properties LLC

Welcome to Donald and Dolphin Properties LLC

These Terms and Conditions govern your use of our website, https://dondo.store/, and your purchase of products from Donald and Dolphin Properties LLC. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

We are committed to providing you with a transparent, fair, and secure shopping experience. These terms are designed to protect both you and our business, ensuring that we can continue to offer the highest quality natural wellness products and exceptional customer service. If you have any questions about these Terms and Conditions, please do not hesitate to contact us.

1. General Information

1.1 Company Details

Company Name: Donald and Dolphin Properties LLC

Address: 117 S Lexington Street Ste 100, Harrisonville, MO 64701, United States

Email: thuongwork@gmail.com

Phone: +84702234723

Website: https://dondo.store/

1.2 Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy, Refund and Return Policy, and Shipping Policy. If you do not agree to these terms, please do not use our website or purchase our products.

1.3 Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to our website. Your continued use of our website and services following any changes constitutes your acceptance of the updated terms. We encourage you to review these Terms and Conditions periodically.

1.4 Age Requirement

By using our website and placing an order, you represent that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. We do not knowingly collect personal information from individuals under the age of 18.

1.5 Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.

2. Products and Services

2.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our products, including their ingredients, benefits, and usage instructions. However, we do not warrant that product descriptions, images, or other content on our website are error-free, complete, or current. If a product offered by us does not match its description, your sole remedy is to return it in accordance with our Refund and Return Policy.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. If a product becomes unavailable after you have placed an order, we will notify you and offer you the option to either wait for restocking, substitute the product with a similar item, or receive a full refund.

2.3 Pricing

All prices listed on our website are in United States Dollars (USD) and are exclusive of any applicable taxes, shipping, and handling charges. We strive to ensure that all pricing information is accurate. However, errors may occur. In the event of a pricing error, we reserve the right to:

Cancel your order and provide a full refund.
Contact you to confirm whether you wish to proceed with the order at the corrected price.

2.4 Essential Oil Safety and Usage

Our 24Care essential oils are 100% pure and natural, intended for aromatherapy and external use only, unless otherwise specified. It is your responsibility to use our products safely and in accordance with the provided instructions. By purchasing our products, you acknowledge that:

Essential oils are highly concentrated and must be diluted with a carrier oil before topical application.
Essential oils should not be ingested unless specifically formulated for internal use and under the guidance of a qualified healthcare professional.
Pregnant women, nursing mothers, and individuals with certain medical conditions should consult a healthcare professional before using essential oils.
Essential oils should be kept out of reach of children and pets.
We are not responsible for any adverse reactions, injuries, or damages resulting from the use or misuse of our products.

2.5 Therapeutic Claims

Our products are not intended to diagnose, treat, cure, or prevent any disease. The information provided on our website is for educational purposes only and should not be considered medical advice. We recommend consulting a qualified healthcare professional before using any essential oil for therapeutic purposes.

3. Orders and Payment

3.1 Order Acceptance

When you place an order on our website, you are making an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including but not limited to:

Product unavailability
Pricing errors
Suspected fraud or unauthorized transactions
Violation of these Terms and Conditions

If we decline your order, we will notify you and issue a full refund for any payment received.

3.2 Order Confirmation

After you place an order, we will send you a confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order. We will send a second email confirming that your order has been shipped. The shipment confirmation email constitutes our acceptance of your order.

3.3 Payment Methods

We accept the following payment methods:

Visa, Mastercard, American Express, and Discover credit and debit cards
Apple Pay
Google Pay

All payments are processed securely through Stripe, a PCI Service Provider Level 1 certified payment processor. For more information about our payment methods and security, please refer to our Payment Methods page.

3.4 Payment Processing

By providing your payment information, you authorize us to charge the total amount of your order to your selected payment method. All transactions are processed in United States Dollars (USD). If you are making a purchase from outside the United States, your bank or card issuer will handle the currency conversion and may charge a foreign transaction fee.

3.5 Sales Tax

Sales tax may be applied to orders shipped to certain states in accordance with applicable tax laws. The tax amount, if any, will be calculated and displayed during checkout before you complete your purchase.

3.6 Fraud Prevention

We take fraud prevention seriously. All orders are subject to verification and review. We reserve the right to cancel any order that appears to be fraudulent, suspicious, or unauthorized. If we cancel your order due to fraud concerns, we will issue a full refund to your original payment method.

4. Shipping and Delivery

4.1 Shipping Policy

We ship our products to addresses within the United States and to many international destinations. For complete details about our shipping methods, costs, and delivery times, please refer to our Shipping Policy.

4.2 Delivery Times

Delivery times are estimates and are not guaranteed. While we make every effort to ensure timely delivery, we are not responsible for delays caused by weather, carrier issues, customs clearance, or other factors beyond our control.

4.3 Risk of Loss

The risk of loss and title for products purchased from us pass to you upon delivery to the shipping carrier. We are not responsible for lost, stolen, or damaged packages once they have been handed over to the carrier. If your package is lost or damaged in transit, please contact us, and we will assist you in filing a claim with the carrier.

4.4 Incorrect Shipping Address

You are responsible for providing a correct and complete shipping address. If an order is returned to us due to an incorrect or incomplete address provided by you, you may be responsible for additional shipping costs to resend the order. If you do not wish to pay additional shipping costs, we will issue a refund for the purchase price minus the original shipping costs and any return shipping fees.

5. Returns and Refunds

5.1 Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items in accordance with our Refund and Return Policy. Please refer to that policy for complete details on eligibility, timelines, and procedures.

5.2 Refund Policy

Refunds are issued to the original payment method used for the purchase. Original shipping costs are non-refundable unless the return is due to our error or the product is damaged or defective. Please refer to our Refund and Return Policy for complete details on refund processing times and procedures.

5.3 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly, including issuing a replacement, refund, or store credit at no additional cost to you.

6. Intellectual Property

6.1 Ownership

All content on our website, including but not limited to text, images, graphics, logos, product descriptions, and designs, is the intellectual property of Donald and Dolphin Properties LLC and is protected by copyright, trademark, and other intellectual property laws.

6.2 Use of Content

You may view, download, and print content from our website for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written permission. Any unauthorized use of our intellectual property may result in legal action.

6.3 Trademarks

The name “Donald and Dolphin Properties LLC,” the 24Care brand name, and our logos are registered trademarks of Donald and Dolphin Properties LLC. You may not use our trademarks without our prior written consent.

7. User Conduct

7.1 Prohibited Activities

By using our website, you agree not to:

Violate any applicable laws or regulations.
Infringe upon the intellectual property rights of others.
Transmit any viruses, malware, or harmful code.
Engage in any fraudulent or deceptive activities.
Interfere with the security or functionality of our website.
Attempt to gain unauthorized access to our systems or other users’ accounts.
Use our website for any unlawful or harmful purpose.

7.2 User Content

If you submit any content to our website, including reviews, comments, or feedback, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, and distribute that content in any medium. You represent that you have the right to submit such content and that it does not violate any third-party rights.

7.3 Monitoring

We reserve the right to monitor user activity on our website and to remove any content that violates these Terms and Conditions or that we deem inappropriate. We are not obligated to monitor user activity but may do so at our discretion.

8. Disclaimers and Limitation of Liability

8.1 Disclaimer of Warranties

Our products and services are provided “as is” and “as available” without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 Limitation of Liability

To the fullest extent permitted by law, Donald and Dolphin Properties LLC and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our products or services, including but not limited to:

Loss of profits or revenue
Loss of data or goodwill
Personal injury or property damage
Any other damages or losses

Our total liability to you for any claim arising from or related to these Terms and Conditions or your use of our products or services shall not exceed the total amount you paid for the products in question.

8.3 Medical Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease. The information provided on our website is for educational purposes only and should not be considered medical advice. You should consult a qualified healthcare professional before using any essential oil, especially if you are pregnant, nursing, or have a medical condition.

8.4 Essential Oil Safety

Essential oils are powerful botanical extracts that should be used with caution. By purchasing our products, you acknowledge that you have read and understand the safety information provided on our product pages and that you will use our products responsibly. We are not responsible for any adverse reactions, injuries, or damages resulting from the use or misuse of our products.

9. Indemnification

You agree to indemnify, defend, and hold harmless Donald and Dolphin Properties LLC and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising from or related to:

Your use of our website or products
Your violation of these Terms and Conditions
Your violation of any applicable law or regulation
Your infringement of any third-party rights

10. Privacy and Data Protection

10.1 Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for complete information about how we collect, use, and protect your personal data. By using our website and services, you consent to our collection and use of your data in accordance with our Privacy Policy.

10.2 Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites. We provide these links for your convenience and do not endorse or assume any liability for third-party content.

12. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms and Conditions if the delay or failure is caused by events beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, fires, storms)
Acts of war, terrorism, or civil unrest
Government actions or regulations
Labor disputes or strikes
Supply chain disruptions
Technical failures or power outages

In the event of a force majeure event, we will notify you and take reasonable steps to mitigate the impact on your order.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and Conditions and your relationship with Donald and Dolphin Properties LLC shall be governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to its conflict of law provisions.

13.2 Jurisdiction

You agree that any legal action or proceeding arising from or related to these Terms and Conditions or your use of our products or services shall be brought exclusively in the courts of Cass County, Missouri, or the United States District Court for the Western District of Missouri. You consent to the personal jurisdiction of these courts and waive any objection to venue.

13.3 Dispute Resolution

We are committed to resolving any disputes fairly and efficiently. If you have a complaint or dispute, please contact us first. We will make every effort to resolve the issue through informal negotiations.

If a dispute cannot be resolved through informal negotiations, you agree that any dispute shall be resolved through binding arbitration conducted in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall take place in Kansas City, Missouri, and shall be conducted in English. You waive any right to participate in a class action or to bring a claim as a representative or member of a class.

13.4 Waiver of Jury Trial

You expressly waive your right to a trial by jury in any legal proceeding arising from or related to these Terms and Conditions or your use of our products or services.

14. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and Donald and Dolphin Properties LLC regarding your use of our website and purchase of our products. This agreement supersedes all prior agreements, representations, and understandings.

16. Survival

The provisions of these Terms and Conditions that by their nature should survive termination, including but not limited to intellectual property, disclaimers, limitation of liability, indemnification, and governing law, shall survive any termination of this agreement.

17. Waiver

No waiver of any provision of these Terms and Conditions shall be effective unless in writing and signed by an authorized representative of Donald and Dolphin Properties LLC. The failure of either party to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of future enforcement of that right or provision.

18. Assignment

You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations under these Terms and Conditions without your consent.

19. Notices

All notices required under these Terms and Conditions shall be in writing and shall be sent to:

For Donald and Dolphin Properties LLC: thuongwork@gmail.com
For You: The email address you provided when creating your account or placing an order.

Notices shall be deemed effective upon sending.

20. Comments and Feedback

We welcome your comments, questions, and feedback. If you have any questions about these Terms and Conditions, please contact us:

Email: thuongwork@gmail.com
Phone: +84702234723
Address: 117 S Lexington Street Ste 100, Harrisonville, MO 64701, United States
Website: https://dondo.store/

21. Additional Terms for Specific Services

21.1 Promotional Offers

From time to time, we may offer promotional discounts, coupons, or other special offers. These offers are subject to additional terms and conditions that will be disclosed at the time of the offer. We reserve the right to modify or terminate any promotional offer at any time without notice.

21.2 Gift Cards and Store Credit

Gift cards and store credit may be used toward the purchase of products on our website. They are not redeemable for cash and cannot be used to purchase other gift cards. Store credit never expires and is transferable.

22. Electronic Signatures and Digital Commerce

By placing an order on our website, you consent to the use of electronic records and electronic signatures for all transactions. You agree that electronic records, including order confirmations and receipts, are valid and enforceable to the same extent as paper records.

23. Consumer Rights

These Terms and Conditions do not affect any statutory rights you may have as a consumer under applicable law. If any provision of these Terms and Conditions conflicts with mandatory consumer protection laws, the consumer protection laws shall prevail.

24. International Users

If you are using our website or purchasing our products from outside the United States, you are responsible for complying with all applicable local laws and regulations. You are also responsible for any customs duties, taxes, or fees that may apply to your order.

25. Our Commitment to Fairness

At Donald and Dolphin Properties LLC, we are committed to conducting our business fairly, honestly, and transparently. These Terms and Conditions are designed to protect both you and our business, ensuring that we can continue to offer high-quality products and exceptional service.

We believe in treating our customers the way we would want to be treated. If you ever have a concern, question, or complaint, we encourage you to contact us directly. We are here to help and will do our best to resolve any issues fairly and promptly.

26. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: thuongwork@gmail.com
Phone: +84702234723
Address: 117 S Lexington Street Ste 100, Harrisonville, MO 64701, United States
Website: https://dondo.store/

27. Policy Updates

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to our website. The most current version of these Terms and Conditions will always be available on our website at https://dondo.store/. We encourage you to review these Terms and Conditions periodically to stay informed about the terms that govern your use of our website and services.

28. Acknowledgment

By using our website, placing an order, or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You further acknowledge that these Terms and Conditions, together with our Privacy Policy, Refund and Return Policy, and Shipping Policy, constitute the complete agreement between you and Donald and Dolphin Properties LLC.

Donald and Dolphin Properties LLC – Pure Wellness, Naturally.

Contact Information:

Email: thuongwork@gmail.com
Phone: +84702234723
Address: 117 S Lexington Street Ste 100, Harrisonville, MO 64701, United States
Website: https://dondo.store/