Asked Questions (FAQ)

Your Privacy Matters to Us

At Donald and Dolphin Properties LLC, we take your privacy seriously. We understand that when you shop with us, you are trusting us with your personal information, and we are committed to protecting that trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://dondo.store/, and interact with our 24Care brand. It also explains your rights regarding your personal data and how you can exercise those rights.

We believe in transparency and want you to feel confident that your information is in safe hands. Whether you are browsing our website, making a purchase, or contacting our customer service team, we are dedicated to handling your personal data with the utmost care and respect. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 Personal Information You Provide to Us

When you interact with our website, place an order, create an account, subscribe to our newsletter, or contact our customer service team, we may collect the following types of personal information:

Contact Information:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Payment Information:

  • Credit or debit card number (processed securely through Stripe)

  • Card expiration date

  • Card security code (CVV)

  • Billing zip code

Account Information:

  • Username and password

  • Order history

  • Wishlist items

  • Saved payment methods

  • Saved addresses

Communication Preferences:

  • Marketing preferences

  • Newsletter subscription status

  • Communication history with our customer service team

Usage Information:

  • IP address

  • Browser type and version

  • Operating system

  • Device information

  • Referring website or search engine

  • Pages visited on our website

  • Time and date of visits

  • Duration of visits

  • Click patterns and navigation behavior

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behavior. This helps us improve our website, personalize your experience, and understand how our customers interact with our content.

Cookies and Similar Technologies:
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, understand how you use our website, and improve your experience.

For more information about how we use cookies, please see the “Cookies” section below.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Payment processors (such as Stripe) for transaction verification and fraud prevention

  • Shipping carriers for delivery tracking and address verification

  • Social media platforms when you interact with our content or advertisements

  • Analytics providers (such as Google Analytics) for website performance analysis

1.4 Information You Provide Voluntarily

You may choose to provide additional information voluntarily, such as:

  • Product reviews and feedback

  • Survey responses

  • Comments on our blog or social media pages

  • Participation in promotions or contests

  • Information provided through customer service interactions

2. How We Use Your Information

2.1 Order Processing and Fulfillment

We use your personal information to process and fulfill your orders, including:

  • Processing your payment

  • Confirming your order

  • Shipping your products

  • Sending order updates and tracking information

  • Providing customer service and support

  • Managing returns, refunds, and exchanges

2.2 Account Management

If you create an account with us, we use your information to:

  • Manage your account settings and preferences

  • Store your order history

  • Save your shipping addresses and payment methods for faster checkout

  • Provide you with account-related notifications

2.3 Communication

We use your contact information to communicate with you about:

  • Order confirmations and updates

  • Shipping and delivery notifications

  • Customer service inquiries and responses

  • Product recalls or safety information

  • Important policy changes

2.4 Marketing and Promotions

With your consent, we may use your information to:

  • Send you newsletters and promotional emails

  • Inform you about new products, collections, and exclusive offers

  • Notify you about sales, discounts, and special promotions

  • Personalize your shopping experience

  • Provide you with product recommendations based on your preferences

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

2.5 Website Improvement

We use automatically collected information to:

  • Analyze website traffic and usage patterns

  • Improve website functionality and user experience

  • Identify and fix technical issues

  • Optimize our marketing and advertising efforts

  • Understand customer preferences and trends

2.6 Legal Compliance and Fraud Prevention

We may use your information to:

  • Comply with applicable laws, regulations, and legal processes

  • Enforce our Terms and Conditions and other policies

  • Detect, investigate, and prevent fraud and other illegal activities

  • Protect the rights, property, and safety of Donald and Dolphin Properties LLC, our customers, and others

3. How We Share Your Information

3.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our business and serving you. These providers include:

Payment Processors:

  • Stripe: Handles payment processing, fraud prevention, and transaction security. Stripe is PCI Service Provider Level 1 certified, ensuring your payment information is handled with the highest security standards.

Shipping Carriers:

  • We share your shipping address and contact information with carriers to deliver your orders.

Email Service Providers:

  • We use email service providers to send order confirmations, shipping updates, and marketing communications.

Analytics Providers:

  • We use analytics services (such as Google Analytics) to understand website traffic and user behavior.

IT and Hosting Providers:

  • We share data with providers who host and maintain our website and IT infrastructure.

All service providers are contractually obligated to protect your information and to use it only for the purposes for which it was shared.

3.2 Legal Compliance

We may disclose your information if required to do so by law or in response to valid legal requests, including:

  • Subpoenas, court orders, or government investigations

  • Compliance with applicable laws and regulations

  • Enforcement of our legal rights and policies

3.3 Business Transfers

If Donald and Dolphin Properties LLC is involved in a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and any changes to this Privacy Policy.

3.4 With Your Consent

We may share your information with third parties if we have obtained your explicit consent to do so.

3.5 Anonymous or Aggregated Data

We may share anonymized or aggregated data that does not identify you personally with third parties for research, analysis, or marketing purposes.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences, enable certain features, and improve your browsing experience.

4.2 Types of Cookies We Use

Essential Cookies:
These cookies are necessary for our website to function properly. They enable core functionality such as:

  • Shopping cart functionality

  • Secure checkout

  • Account login and authentication

  • Order processing

Performance Cookies:
These cookies help us understand how visitors interact with our website, including:

  • Which pages are visited most frequently

  • How users navigate through the site

  • Any errors encountered

Functional Cookies:
These cookies enable enhanced functionality and personalization, including:

  • Remembering your preferences (language, currency)

  • Saving your shopping cart between sessions

  • Providing personalized product recommendations

Marketing Cookies:
These cookies are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

4.3 Managing Cookies

You can control and manage cookies in several ways:

Browser Settings:
Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies

  • Delete existing cookies

  • Be notified when a cookie is set

Opt-Out Tools:
You can opt out of certain types of tracking through:

  • Google Analytics opt-out browser add-on

  • Network Advertising Initiative (NAI) opt-out

  • Digital Advertising Alliance (DAA) opt-out

Please note that blocking certain cookies may affect the functionality of our website and may prevent you from completing purchases or accessing certain features.

5. Data Security

5.1 Our Security Measures

We are committed to protecting your personal information from unauthorized access, disclosure, alteration, or destruction. We implement a variety of security measures to safeguard your data:

Encryption:

  • We use Secure Sockets Layer (SSL) encryption to protect data transmitted between your browser and our servers.

  • Your payment information is encrypted and processed through Stripe’s secure platform.

Access Controls:

  • Access to your personal information is restricted to authorized employees who need it to perform their job functions.

  • All employees are trained on data protection and privacy best practices.

Physical Security:

  • Our servers and physical records are stored in secure facilities with restricted access.

Monitoring:

  • We monitor our systems for potential vulnerabilities and security threats.

  • We conduct regular security audits and assessments.

PCI Compliance:

  • We are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).

  • Our payment processing partner, Stripe, is PCI Service Provider Level 1 certified.

5.2 Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant regulatory authorities as required by applicable law. We will take all reasonable steps to mitigate the impact of any breach.

5.3 Your Responsibility

While we take every precaution to protect your information, no data transmission over the internet is completely secure. You are responsible for:

  • Keeping your account credentials confidential

  • Not sharing your password with others

  • Logging out of your account when using a shared device

  • Notifying us immediately of any unauthorized use of your account

6. Data Retention

6.1 Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Order Information: Retained for as long as necessary to complete your order, provide customer support, and comply with legal obligations (such as tax and accounting requirements).

  • Account Information: Retained as long as you maintain an account with us.

  • Marketing Information: Retained until you withdraw your consent or request deletion.

  • Customer Service Records: Retained for a reasonable period to address future inquiries or issues.

  • Transaction Records: Retained for at least 7 years to comply with tax and accounting requirements.

6.2 Data Deletion

When your personal information is no longer needed, we will securely delete or anonymize it. You may also request deletion of your data at any time, subject to certain legal exceptions.

7. Your Rights

7.1 Access and Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request a copy of your data in a structured, commonly used, and machine-readable format

7.2 Deletion

You have the right to request the deletion of your personal information, subject to legal exceptions such as:

  • Compliance with legal obligations

  • Establishment, exercise, or defense of legal claims

  • Completion of transactions or fulfillment of contracts

7.3 Restriction and Objection

You have the right to:

  • Request restriction of processing of your personal information

  • Object to processing based on legitimate interests

  • Object to direct marketing

7.4 Withdrawal of Consent

If we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

7.5 Exercising Your Rights

To exercise any of your rights, please contact us:

  • Email: thuongwork@gmail.com

  • Phone: +84702234723

  • Address: 117 S Lexington Street Ste 100, Harrisonville, MO 64701, United States

We will respond to your request within 30 days of receipt. In some cases, we may need to verify your identity before processing your request.

8. Children’s Privacy

8.1 General Policy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

8.2 Parental Consent

If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately. We will work with you to resolve the issue.

9. International Data Transfers

9.1 Data Storage Locations

Donald and Dolphin Properties LLC is headquartered in the United States. Your personal information may be stored and processed in the United States and other countries where our service providers are located.

9.2 Cross-Border Transfers

When we transfer your personal information across international borders, we take steps to ensure that appropriate safeguards are in place to protect your data, including:

  • Use of standard contractual clauses

  • Compliance with applicable data protection laws

  • Ensuring that third-party providers meet our security standards

9.3 Your Consent

By using our website and providing your personal information, you consent to the transfer of your data to the United States and other countries as described in this Privacy Policy.

10. California Privacy Rights

10.1 California Consumer Privacy Act (CCPA)

If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA), including:

Right to Know:
You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the third parties with whom we share it.

Right to Delete:
You have the right to request the deletion of your personal information, subject to certain exceptions.

Right to Opt-Out:
You have the right to opt out of the sale of your personal information. We do not sell your personal information to third parties.

Right to Non-Discrimination:
You have the right not to be discriminated against for exercising your privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of service based on your exercise of CCPA rights.

10.2 Exercising California Rights

To exercise your California privacy rights, please contact us:

  • Email: thuongwork@gmail.com

  • Phone: +84702234723

  • Address: 117 S Lexington Street Ste 100, Harrisonville, MO 64701, United States

We will verify your identity before processing your request. We may ask for additional information to confirm your identity.

11. GDPR Compliance

11.1 General Data Protection Regulation (GDPR)

If you are a resident of the European Union or the European Economic Area, you have certain rights under the General Data Protection Regulation (GDPR), including:

  • Right to access

  • Right to rectification

  • Right to erasure (“right to be forgotten”)

  • Right to restriction of processing

  • Right to data portability

  • Right to object

  • Right to withdraw consent

11.2 Legal Bases for Processing

We process your personal information on the following legal bases:

  • Contractual Necessity: Processing is necessary for the performance of a contract (e.g., fulfilling orders, providing customer service).

  • Legal Obligation: Processing is necessary to comply with legal requirements (e.g., tax and accounting records).

  • Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our website, marketing our products), provided that these interests do not override your rights.

  • Consent: Processing is based on your explicit consent (e.g., marketing communications).

11.3 Exercising GDPR Rights

To exercise your GDPR rights, please contact us at thuongwork@gmail.com. We will respond to your request within 30 days.

12. Do Not Track

12.1 Do Not Track Signals

Do Not Track (DNT) is a web browser setting that requests that a web application disable its tracking of an individual user. Our website does not respond to Do Not Track signals at this time.

13. Changes to This Privacy Policy

13.1 Policy Updates

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. Your continued use of our website and services following any changes constitutes your acceptance of the updated policy.

13.2 Notification of Changes

If we make significant changes to this Privacy Policy, we will notify you by:

  • Posting a prominent notice on our website

  • Sending an email notification to the address we have on file

  • Displaying a notice during checkout

13.3 Review This Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The most current version of this policy will always be available on our website at https://dondo.store/.

14. Third-Party Websites

14.1 External Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices of these websites.

14.2 Review Third-Party Policies

We encourage you to review the privacy policies of any third-party websites you visit through links on our website. You should be aware of how those websites collect, use, and protect your information.

15. Social Media

15.1 Social Media Interactions

When you interact with us on social media platforms (including but not limited to Facebook, Instagram, Twitter, and YouTube), your information is subject to the privacy policies of those platforms. We may collect information from your social media interactions, including:

  • Public profile information

  • Likes, comments, and shares

  • Messages and inquiries

15.2 Social Media Features

Our website may include social media features (such as “Share” or “Like” buttons). These features may collect your IP address and set cookies. Your interaction with these features is governed by the privacy policy of the social media platform providing the feature.

16. Data Protection Officer

16.1 Contacting Our Data Protection Officer

If you have questions about this Privacy Policy or our data protection practices, you may contact our Data Protection Officer:

  • Email: thuongwork@gmail.com

  • Phone: +84702234723

  • Address: 117 S Lexington Street Ste 100, Harrisonville, MO 64701, United States

16.2 Regulator Contact

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

17. Complaints and Concerns

17.1 Filing a Complaint

If you have a concern about how we handle your personal information, please contact us first. We will make every effort to resolve your concern.

If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.

17.2 Contact Information for Complaints

To file a complaint, please contact us:

  • Email: thuongwork@gmail.com

  • Phone: +84702234723

  • Address: 117 S Lexington Street Ste 100, Harrisonville, MO 64701, United States

18. Data Protection Impact Assessments

18.1 Assessments

We conduct data protection impact assessments for any processing activities that are likely to result in a high risk to your rights and freedoms. This helps us identify and mitigate potential risks before processing begins.

19. Automated Decision-Making

19.1 No Automated Decisions

We do not use automated decision-making, including profiling, that produces legal effects or similarly significant impacts on you. All decisions that may affect your rights are made by our team members.

20. Contact Us

20.1 How to Reach Us

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us:

  • Email: thuongwork@gmail.com

  • Phone: +84702234723

  • Address: 117 S Lexington Street Ste 100, Harrisonville, MO 64701, United States

  • Website: https://dondo.store/

20.2 Response Times

We aim to respond to all privacy-related inquiries within 30 days. In some cases, we may need additional time to investigate or resolve complex issues.

21. Consent

21.1 Consent to Privacy Policy

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

21.2 Withdrawal of Consent

You may withdraw your consent to our collection and use of your personal information at any time. Please note that withdrawal of consent may affect your ability to use certain features of our website or receive certain services.

22. Summary of Your Rights

Right Description How to Exercise
Access Request a copy of your personal information Contact us at thuongwork@gmail.com
Correction Request correction of inaccurate information Contact us at thuongwork@gmail.com
Deletion Request deletion of your personal information Contact us at thuongwork@gmail.com
Restriction Request restriction of processing Contact us at thuongwork@gmail.com
Portability Request a copy of your data in a portable format Contact us at thuongwork@gmail.com
Objection Object to processing or marketing Contact us at thuongwork@gmail.com
Withdraw Consent Withdraw consent for processing Contact us at thuongwork@gmail.com

23. Our Commitment to Privacy

At Donald and Dolphin Properties LLC, we are committed to protecting your privacy and earning your trust. We believe that respecting your privacy is not just a legal obligation but a fundamental responsibility. We will continue to:

  • Be transparent about our data practices

  • Give you control over your information

  • Protect your data with robust security measures

  • Comply with all applicable privacy laws and regulations

  • Respond to your privacy concerns promptly and fairly

Thank you for trusting Donald and Dolphin Properties LLC and the 24Care brand. Your privacy is important to us, and we are dedicated to protecting it.

24. Final Provisions

24.1 Severability

If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

24.2 Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to its conflict of law provisions.

24.3 No Waiver

The failure of either party to enforce any right or provision of this Privacy Policy shall not constitute a waiver of future enforcement of that right or provision.

Donald and Dolphin Properties LLC – Pure Wellness, Naturally.

Contact Information:

  • Email: thuongwork@gmail.com

  • Phone: +84702234723

  • Address: 117 S Lexington Street Ste 100, Harrisonville, MO 64701, United States

  • Website: https://dondo.store/